Trouble & Strife Cafe
Privacy Policy
Trouble & Strife Cafe (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or engage with our cafe.
Trouble & Strife Cafe is a data controller for the purposes of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.
Personal information we collect
We may collect personal information in several ways, including when you visit our website, contact us, or engage with our cafe.
Information collected automatically
When you visit our website, we may automatically collect limited technical information about your device, including:
- Web browser type and version
- IP address
- Time zone
- Pages visited and time spent on the site
- Cookies and similar tracking technologies
This information is collected to help us understand how our website is used and to improve its performance and security. It does not usually identify you personally.
Information you provide to us
We may collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Phone number
- Address
- Enquiry or form submission details
If you are engaging with our cafe for events, private hire, or other services, additional personal information may be collected in accordance with applicable laws and with appropriate consent.
You may choose not to provide personal information; however, this may limit your ability to access certain features or services (such as contacting us through the website).
Why we process your personal information
We collect and process personal information only where it is reasonably necessary to:
- Operate and maintain our website
- Respond to enquiries and communications
- Provide information about our menu, services, and events
- Improve website functionality and user experience
- Meet legal, regulatory, and contractual obligations
- Protect the security and integrity of our systems
Our priority is to collect only the minimum amount of information necessary for these purposes.
Cookies and analytics
Our website may use cookies or similar technologies to enhance user experience and gather website usage statistics. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function as intended.
Disclosure of personal information
We do not sell or rent your personal information.
We may disclose personal information only:
- Where required or authorised by law
- To service providers who assist us in operating our website or services (and who are bound by confidentiality obligations)
- To government authorities where required to comply with legal obligations
Data security
We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we take security seriously, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.
Links to other websites
Our website may contain links to external websites not operated by Trouble & Strife Cafe. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
Your rights
Under Australian privacy law, you have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or outdated information
- Make a complaint about how your personal information is handled
We will respond to all reasonable requests in accordance with applicable laws.
Overseas disclosure
Some service providers we use (such as website hosting or email services) may store data outside Australia. Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy requirements.
Legal disclosure
We may disclose personal information if required or authorised by law, including to comply with court orders, subpoenas, or regulatory requests, or where disclosure is necessary to protect our legal rights or the safety of others.
Contact us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us at: hello@troublestrifecafe.com.au.